Mon-Thu: 8:00AM-5:30PM, Fri: 8:00AM-5:00PM Our Reviews:
Empire Imported Parts and Service was founded in 1970 by the late Ken Moore, who had previously worked for Volkswagen since 1959. Initially a Volkswagen parts store and engine builder, the business grew to become Polk County's leading Imported car repair shop and parts store. In the late 1980's, Ken sold the shop to his son, Kenny Moore who grew it into an 8 bay shop with 9 employees.
In 2008, Kenny hired Chris Walls, a former Technician at Empire, to oversee operations as the Service Manager of Empire. Chris attended Lyman Ward Military Academy in Camp Hill, Alabama, where he excelled in Leadership Education Training and rose to the top of the corps of cadets winning numerous awards and accolades to include the "Espirit De Corps" and numerous LET awards. He became manager of Crispers Restaurant in St. Augustine at 20 years old before making his hobby and passion of car repairs, which began at the age of 12, a profession. Chris moved to Winter Haven in 2005, after the birth of his first child, and immediately set his sights on Empire as a Technician.
In 2020, Kenny sold the shop to Chris, and retired to enjoy time with his wife, Carol Moore, and his grandchildren. Chris completed a 3,000 square foot expansion in 2023 to add an additional 5 bays to include an alignment bay, making Empire a 13 bay shop with 12 employees. Today, Empire specializes in all European and Asian imported car repairs and services, utilizing state of the art diagnostic equipment, and factory trained ASE certified technicians. We offer OEM service and repairs at a fraction of the dealerships, thanks to sourcing parts directly from OEM manufacturers and significantly lower labor rates than our dealer competitors.
Commitment to Customer Satisfaction
At Empire Imported Parts & Service, our number-one goal is complete customer satisfaction. Every day, with every customer, we focus on providing high-quality auto repairs coupled with top-notch service. With countless five-star reviews, we are proud of our reputation as one of the Winter Haven area’s most trustworthy auto repair shops.
A True Alternative to the Dealer
Looking for an affordable alternative to the high prices at your local dealership? Empire Imported Parts & Service can help. Supported by a team of ASE-Certified technicians who receive ongoing training in automotive technology and auto repair services, we can offer you dealership-quality knowledge and experience without dealership prices.
Cutting-Edge Technology in Winter Haven to Keep You Moving
Our team stays current on the latest automotive technology, utilizing professional, hands-on experience working with many vehicle types. We use the most current diagnostic equipment available, allowing us to quickly uncover the problem and begin working on the solution. Combining cutting-edge technology with real-world experience, it’s our mission to get your car back on the road in less time than it takes other shops to figure out what’s wrong!
Contact Us—We're Here to Help!
We invite you to give us a call at 863-324-4222 or to take a look around our website and learn more about what we do. Read the testimonials and reviews from some of our happy customers, or find out more information on our specialties. Call or email us to inquire about how we can help with your specific automobile concern. And if you’re in the Winter Haven or Polk area, feel free to stop by the shop and say hello, even if you aren’t currently in need of auto repair or maintenance services. We’d be delighted to introduce ourselves, show you around the facility, and answer any questions about our business and our services.